In the early days, CrossFit South Brooklyn’s “Front Desk” was a broken and badly worn desk I found in the Brooklyn Lyceum, the facility where I was renting space by the hour. On that desk, I kept a pencil pouch with a Post-It note on it that said, “Please leave $20 for class.” There was also a composition notebook where people logged their names as they came in. The pencil pouch was our honor-based payment system, and the notebook was my clumsy attempt at tracking CFSBK’s membership.
This arrangement was the extent of our “Front Desk” for several years until we transitioned over to a software system called Mind Body Online. Then we moved to Volusion, and finally found Zen Planner. Even with the software, and for years after we moved into our current location, our initial point of contact with our membership remained that same pencil pouch full of $20 bills, and our composition notebook upgraded to a three-ring binder.